Privacy Policy

Last Updated: December 15, 2024

At MacBoost Deutschland, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form or email
• Subscribe to our newsletter or updates
• Request information about our services
• Participate in surveys or feedback forms

This information may include your name, email address, phone number, company name, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system information
• Device identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site, remember your preferences, and improve our services. You can control cookie settings through your browser preferences, but disabling cookies may limit certain features of our website.

2. How We Use Your Information

We use the collected information for various purposes, including:

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify. Examples include:

• Web hosting and infrastructure providers
• Email service providers
• Analytics and data processing services
• Customer relationship management platforms

3.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as court orders, subpoenas, or government requests. We may also disclose information to protect our rights, property, or safety, or that of our users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.

5. Your Rights and Choices

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union, you have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of that information in a structured, commonly used, and machine-readable format.

5.2 Correction and Update

You have the right to request correction of inaccurate or incomplete personal information. You can update your information by contacting us at info@rayhansis.com.

5.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. We will honor such requests unless we have a legitimate reason to retain the information, such as legal obligations or ongoing business relationships.

5.4 Restriction and Objection

You have the right to request restriction of processing of your personal information or object to certain types of processing, including direct marketing communications.

5.5 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

5.6 Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it is processed:

• Contact form submissions: retained for up to 2 years after the last interaction
• Newsletter subscriptions: retained until you unsubscribe
• Website analytics data: aggregated and anonymized after 26 months
• Customer service records: retained for up to 3 years for quality assurance
• Legal and compliance records: retained as required by applicable laws

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data retention policies and applicable legal requirements.

7. International Data Transfers

MacBoost Deutschland is based in Germany, and we primarily process data within the European Economic Area (EEA). However, some of our service providers may be located in countries outside the EEA. When we transfer your personal information to countries outside the EEA, we ensure appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for multinational organizations
• Other legally recognized transfer mechanisms

We carefully vet all third-party service providers to ensure they maintain adequate data protection standards and comply with applicable privacy laws.

8. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@rayhansis.com. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

When you click on third-party links or use third-party services integrated into our website, those third parties may collect information about you according to their own privacy policies. We do not control and are not responsible for the data collection and use practices of these third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if you have subscribed to our communications
• Display a prominent notice on our website
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal information based on the following legal grounds:

• Consent:When you have given explicit consent for specific processing activities, such as receiving marketing communications
• Contract Performance:When processing is necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract
• Legitimate Interests:When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or ensuring network security, provided these interests do not override your rights
• Legal Obligations:When processing is necessary to comply with legal requirements, such as tax laws or regulatory obligations

12. Contact Information and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For users in Germany, you can contact the Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht).

13. Additional Information for Specific Jurisdictions

13.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information provided above.

13.2 German Data Protection

As a company based in Germany, we comply with the German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG) and the GDPR. We maintain comprehensive data protection documentation and conduct regular data protection impact assessments for high-risk processing activities.